Exchange, Cancellation, and Refund Policy

Last Updated: 14 Dec 2024

At RJasminDress.com, we are committed to providing you with high-quality products and excellent service. Our Exchange, Cancellation, and Refund Policy outlines the procedures and conditions for handling exchanges, cancellations, and refunds. Please read this policy carefully before making a purchase.

1. Exchange Policy
  • Eligibility for Exchange:
    • Wrong Item Delivered: If you receive an incorrect item, you can request an exchange.
    • Damaged Product: If the product arrives damaged, we will arrange for an exchange.
    • Size Misfit: If the item does not fit as expected, you can exchange it for a different size.
  • Process for Exchange:
    • Notification: Contact us within 48 hours of receiving the product to initiate an exchange. Please email support@rjasmindress.com or send a WhatsApp message to +91 7439875266.
    • Unboxing Video: An unboxing video is mandatory for processing exchanges. The video should clearly show the condition of the product upon delivery.
    • Return of Product: Once approved, the item must be returned in its original condition, including all packaging, tags, and accessories.
    • Shipping Charges: We cover the cost of shipping for exchanges.
    • Exchange Timeframe: Exchanges are processed once the returned item is received and inspected. New items will be shipped as soon as possible.


2. Cancellation Policy

  • Cancellation of Orders:
    • Online Paid Orders: You can cancel or change your order within 3 hours of placing it.
    • Cash on Delivery (COD) Orders: Orders can be canceled or changed within 24 hours of placing them or during the verification call.
    • Post-Shipment Cancellations: Once an order has been shipped, it cannot be canceled.
    • Cancellation Procedure: To cancel an order, please contact us via email or WhatsApp with your order number and details.


3. Refund Policy

  • Eligibility for Refund:
    • Wrong or Damaged Items: Refunds are available for wrong or damaged items as per our return policy.
    • Approved Returns: If a return is approved, the refund will be processed after deducting shipping charges.

  • Refund Procedure:
    • Processing Time: Refunds will be processed within 7 to 15 business days after the product has been received and inspected at our warehouse.
    • Refund Method: Refunds will be issued to the original payment method used for the purchase.
    • Notification: You will receive an email confirmation once your refund has been processed.
    • Non-Refundable Items: We do not offer refunds for products that do not meet the eligibility criteria outlined in our policy.


4. Policy Changes

Our Exchange, Cancellation, and Refund Policy is subject to change. We recommend reviewing this policy periodically to stay informed of any updates. Your continued use of our website signifies your acceptance of any modifications.

5. Contact Us

For any questions or concerns regarding exchanges, cancellations, or refunds, please contact us:

Email: support@rjasmindress.com
WhatsApp: +91 7439875266
Thank you for shopping with RJasminDress.com. We appreciate your business and are here to assist you with any issues related to your purchase.